Effective Date: August 22, 2026
These Terms & Conditions (“Agreement”) govern the moving, transportation, packing, loading, unloading, and related services (“Services”) provided by Haulsy Moving (“Haulsy Moving,” “Company,” “we,” “us,” or “our”) to the customer (“Customer,” “you,” or “your”).
By booking or accepting our Services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, together with any written estimate, quotation, booking confirmation, or service agreement provided for your specific move.
This Agreement is between Haulsy Moving, located at:
997 Seymour St #250
Vancouver, BC V6B 3M1
Canada
and the Customer identified in the applicable booking, quotation, invoice, or service confirmation.
Depending on the Services selected by the Customer, Haulsy Moving may provide:
Services not specifically included in the Customer’s quotation or booking may be subject to additional charges.
The Customer agrees to:
The Customer represents that they have the legal right and authority to arrange transportation of the goods being moved.
Services will be performed on the date and during the service window confirmed in the Customer’s booking.
Any estimated completion time is an estimate only. Actual completion time may vary depending on the quantity of goods, access conditions, traffic, parking, stairs, elevators, building restrictions, weather, loading conditions, and other circumstances.
For hourly moves, the Customer agrees to pay for the actual time reasonably required to perform the Services, subject to the applicable minimums, rates, and charges disclosed in the quotation or booking.
Where an hourly rate applies, the Customer will be charged according to the hourly rate stated in the applicable estimate or booking confirmation.
Depending on the agreed pricing structure, billable time may include:
Any applicable travel charges, minimum service periods, stair charges, long-carry charges, packing-material charges, or other fees will be communicated to the Customer before or during the Services where reasonably practicable.
If the Customer requests additional services, additional stops, changes in destination, additional packing, furniture assembly, or other work beyond the original booking, Haulsy Moving may charge additional fees at the applicable rates.
Where reasonably practicable, we will inform the Customer of material additional charges before performing the additional work.
If a deposit or booking fee is required, the amount and payment deadline will be stated in the Customer’s quotation, invoice, or booking confirmation.
The treatment of deposits, cancellations, and refunds will be governed by the applicable booking terms and applicable law.
Nothing in this Agreement limits any cancellation or refund rights that cannot legally be waived.
Unless otherwise agreed in writing, the final balance is due when the Services are completed or when the final invoice is issued.
Payment may be made using the payment methods accepted by Haulsy Moving, including debit, credit card, e-transfer, cash, or other approved methods.
The Customer remains responsible for all properly charged amounts for Services performed and additional services authorized by the Customer.
Haulsy Moving may charge for reasonable waiting time when our moving crew is unable to proceed because:
Where reasonably practicable, Haulsy Moving will notify the Customer when waiting time is accumulating.
The Customer is responsible for arranging suitable parking, loading access, elevator reservations, building access, and any required permissions.
Any parking tickets, towing charges, access fees, elevator charges, permits, or similar third-party costs arising from the Customer’s arrangements or instructions may be charged to the Customer where legally permissible and where such charges were not included in the original estimate.
Haulsy Moving will take reasonable care when handling and transporting Customer property.
Depending on the service selected, we may use moving blankets, stretch wrap, floor protection, straps, dollies, and other appropriate equipment.
The Customer understands that moving large and heavy objects through doorways, stairways, hallways, elevators, and other confined areas involves inherent risks of incidental contact with surrounding property.
The Customer should identify particularly fragile, valuable, antique, or specialty items before Services begin so that appropriate handling requirements can be discussed.
Haulsy Moving may refuse to transport items that present a safety, legal, environmental, or operational risk.
Unless specifically agreed in writing and legally permitted, prohibited items may include:
The Customer is responsible for identifying and removing prohibited items before the move.
Customers should notify Haulsy Moving in advance about items requiring specialized handling, including antiques, artwork, valuable collections, unusually fragile items, large safes, heavy machinery, oversized furniture, pianos, and similar specialty goods.
Additional charges or specialized arrangements may apply.
Unless specifically agreed in writing, Haulsy Moving may decline to transport an item where appropriate equipment, personnel, insurance, or conditions are not available.
When the Customer packs their own boxes, Haulsy Moving will transport those boxes with reasonable care.
The Customer is responsible for properly packing, sealing, labeling, and protecting the contents of Customer-packed boxes.
Haulsy Moving is not responsible, to the extent permitted by applicable law, for damage resulting from inadequate packing, improper preparation, unsuitable containers, or pre-existing damage.
The Customer is responsible for identifying existing damage to furniture, walls, floors, doors, fixtures, appliances, or other property before the move.
Haulsy Moving may document visible pre-existing damage before or during the Services.
Pre-existing damage is not considered damage caused by Haulsy Moving.
Haulsy Moving will exercise reasonable care in providing the Services.
Where loss or damage is directly caused by Haulsy Moving’s negligence or failure to exercise reasonable care, Haulsy Moving’s liability will be determined in accordance with the applicable law and any specific valuation, protection, or limitation terms disclosed in the Customer’s written booking or service agreement.
Nothing in these Terms & Conditions is intended to exclude or restrict liability where such exclusion or restriction is prohibited by applicable law.
The Company will not be responsible for loss or damage caused by circumstances outside its reasonable control, the Customer’s actions or omissions, inadequate Customer packing, pre-existing defects, inherent characteristics of an item, or other causes for which the Company is not legally responsible.
The Customer understands that moving large, heavy, or unusually shaped items through confined areas can create risks to walls, floors, doors, ceilings, railings, elevators, and fixtures.
Haulsy Moving will take reasonable precautions to minimize such risks.
The Customer is responsible for notifying Haulsy Moving of fragile surfaces, recently renovated areas, special flooring, restricted areas, or other conditions that require additional protection.
Customers are strongly encouraged to personally transport cash, jewellery, passports, legal documents, medication, irreplaceable personal records, and other highly valuable or sensitive items.
Haulsy Moving may refuse to transport certain high-value or sensitive items where appropriate.
Haulsy Moving does not ordinarily transport pets.
Customers are responsible for arranging appropriate transportation for animals, plants, perishable food, and other items requiring specialized environmental conditions.
Haulsy Moving is not responsible for deterioration or loss resulting from the ordinary risks associated with transporting such items, except to the extent liability cannot legally be excluded.
Haulsy Moving will make reasonable efforts to arrive and complete Services within the agreed service window.
However, moving schedules may be affected by traffic, road closures, accidents, weather, building restrictions, elevator delays, parking issues, mechanical problems, labour disruptions, or other circumstances outside our reasonable control.
We will make reasonable efforts to communicate material delays to the Customer.
Haulsy Moving will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including severe weather, natural disasters, fire, accidents, road closures, government restrictions, civil emergencies, labour disruptions, utility failures, or other events that could not reasonably have been prevented or avoided.
Where such circumstances occur, Haulsy Moving will make reasonable efforts to reschedule or otherwise complete the Services.
For safety reasons, Customers and other persons should not interfere with the moving crew while heavy or bulky items are being handled.
Haulsy Moving may stop or suspend work if the working environment becomes unsafe.
If unsafe conditions are created or maintained by the Customer or others at the premises, the Company may refuse to continue until the conditions are reasonably corrected.
Cancellation and rescheduling terms, including any applicable notice requirements, deposits, booking fees, or cancellation charges, will be stated in the Customer’s quotation or booking confirmation.
Customers should contact Haulsy Moving as soon as possible if they need to cancel or change a scheduled move.
Any cancellation or refund rights provided by applicable British Columbia law will continue to apply.
If the Customer believes an item has been lost or damaged during the Services, the Customer should notify Haulsy Moving as soon as reasonably possible.
Claims should include:
Nothing in this section is intended to shorten a limitation period or remove a legal right that cannot lawfully be limited.
To the extent permitted by applicable law, the Customer agrees to be responsible for claims, costs, losses, or damage arising from the Customer’s intentional misconduct, negligent acts, unlawful conduct, or material breach of this Agreement.
This provision does not apply to the extent that the claim results from Haulsy Moving’s own negligence, wilful misconduct, or any other circumstance for which Haulsy Moving is legally responsible.
If an amount properly owing under this Agreement remains unpaid after becoming due, Haulsy Moving may take reasonable steps to recover the outstanding amount.
The Customer may be responsible for reasonable collection costs only to the extent permitted by applicable law and the applicable agreement.
Haulsy Moving may refuse or suspend Services where reasonably necessary because of:
Where Services are suspended or refused, Haulsy Moving will communicate the reason to the Customer where reasonably practicable.
Haulsy Moving may collect and use personal information as necessary to provide Services, communicate with Customers, process bookings and payments, maintain business records, and fulfill legal obligations.
Personal information will be handled in accordance with Haulsy Moving’s Privacy Policy and applicable privacy legislation.
This Agreement will be governed by the laws applicable in the Province of British Columbia and the applicable laws of Canada, without limiting any mandatory consumer protections that apply to the Customer.
Haulsy Moving encourages Customers to contact us directly so that concerns can be reviewed and resolved where reasonably possible.
Nothing in this Agreement prevents a Customer from exercising any legal right or remedy that cannot lawfully be waived or restricted.
Any dispute that cannot be resolved directly will be handled through the courts or other dispute-resolution process having lawful jurisdiction over the matter.
If any provision of this Agreement is determined to be invalid or unenforceable under applicable law, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally permitted.
The remaining provisions will continue in effect to the extent permitted by law.
The applicable quotation, booking confirmation, invoice, service agreement, and these Terms & Conditions constitute the agreement between Haulsy Moving and the Customer concerning the Services, except where a written agreement signed by both parties expressly states otherwise.
The Customer may accept this Agreement electronically, including through online booking, email confirmation, electronic signature, or another electronic method accepted by Haulsy Moving.
Electronic acceptance will have the same effect as a written acceptance to the extent permitted by applicable law.
Haulsy Moving may update these Terms & Conditions from time to time.
The Terms applicable to a particular booking will generally be those provided to or accepted by the Customer at the time of booking, subject to applicable law.
Haulsy Moving
997 Seymour St #250
Vancouver, BC V6B 3M1
Canada
Phone: (250) 609-9440
Email: haulsymove@gmail.com
Website: https://haulsymoving.com/
For questions regarding these Terms & Conditions, please contact Haulsy Moving before booking Services.
